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Re: [TenTec] Service

To: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Subject: Re: [TenTec] Service
From: Gary J FollettDukes HiFi <dukeshifi@comcast.net>
Reply-to: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Date: Wed, 6 Jan 2016 19:41:21 -0600
List-post: <tentec@contesting.com">mailto:tentec@contesting.com>
What’s wrong with your Orion that is “unrepairable”?

If it’s the CPU, then I agree Nut not much else is “unrepairable.

I even have much left of my parts cadaver that did indeed have a bad CPU.

Gary


> On Jan 6, 2016, at 11:45 AM, art N4UC <n4uc@hotmail.com> wrote:
> 
> I agree. There are those who seem to be trying to sabotage this attempt to 
> bring back a company that these same people proclaim their undying allegiance 
> to. There have been previous attempts to right the ship and I haven't seen 
> any results from those efforts. So if we really want TT to succeed then quit 
> whining and give the "new guy" a chance.  I'm just glad there is a "new guy" 
> willing to step up to give us hope instead of one of the previous guys just 
> letting it sit there and die on the vine while using it as a tax writeoff (or 
> whatever you do with a dying company) until it's no longer worth anything to 
> anybody. 
> 
> The only TT radio I own is a dead Orion that was returned to me as 
> "unrepairable".  It was a great radio for many years and as much as I'd love 
> to get it working again I'll admit that at the new service rates I don't see 
> any chance that I will ever send it back in for a re-try. Just as TT can't 
> afford to keep giving the free advice and help to the customer, I can't 
> afford to pay them to go poking around for hours trying to find a problem. 
> But that's just business, nothing personal.  If that's the "fat" that keeps 
> them from getting back to providing excellent service at a reasonable price 
> (I didn't say cheap) then cutting it out is what they need to do.  
> 
> Give them a chance and hold your criticism until you see the results. I do 
> hope an upgraded Orion is being considered.
> 
> 
> 73, Art N4UC
> 
>> Date: Wed, 6 Jan 2016 05:59:11 -0500
>> From: barry.n1eu@gmail.com
>> To: tentec@contesting.com
>> Subject: Re: [TenTec] Service
>> 
>> I hate whiners, and with that I'm going to whine  ;-)
>> 
>> <begin whine>
>> I'm hoping we don't need to go on and on and on and on about how much the
>> new Ten-Tec is or isn't charging for service and all kinds of other stuff
>> we don't know yet about the service that will be provided.  It will be what
>> it will be.  You will be free to be a customer of Ten-Tec service, a
>> customer of some independent servicer, or to fix it yourself with or
>> without paid or unpaid help from Ten-Tec service.  Enough already.  We
>> don't need to hear every single person's individual take or experience on
>> this, that or the other thing or their good or bad experience with Ten-Tec
>> service in the past.
>> <end whine>
>> 
>> This reflector will continue to be here with lots of great folks to lend a
>> hand or give advice when a specific need arises.
>> 
>> 73, Barry N1EU
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